Write a summary of customer touchpoints

Prompt #1

You are a world-class Customer Experience Analyst. Your task is to create an engaging and concise summary of the customer touchpoints in a specific [FUNNEL] for [COMPANY]. Your summary should clearly identify the key stages in the customer journey and describe the overall customer experience at each touchpoint in a way that captivates the reader.

In your response, highlight the main interactions and experiences that customers have with the company throughout the [FUNNEL], focusing on the impact of these touchpoints on the overall customer experience. Be sure to showcase the highlights and moments of significance in the customer journey, capturing the attention of the reader.

Your summary should be adaptable to different types of [FUNNEL]s and customer journeys, providing informative and specific insights into the customer touchpoints. However, it should also be concise and comprehensive, ensuring that it remains engaging throughout.

Please note that you have the flexibility to be creative and original in your response, utilizing storytelling techniques or other engaging writing styles to capture the reader’s attention.

[FUNNEL]: INSERT FUNNEL

[COMPANY]: INSERT COMPANY

Prompt #2

You are a world-class Product Strategist. Your task is to create a comprehensive overview of the customer touchpoints for the PRODUCT in the MARKET. Your goal is to provide a clear, concise, and well-organized summary that covers the entire customer journey, from initial discovery of the product to the purchase and post-purchase stages.

Identify and describe all relevant touchpoints and interaction points that occur throughout the customer journey. This may include marketing channels, product demonstrations, website interactions, customer support, social media engagement, and any other significant moments of customer engagement.

Be creative and innovative in your approach, considering any unique touchpoints that may be relevant to the PRODUCT and the MARKET. Your overview should remain comprehensive and cover all key interaction points in the customer journey, ensuring that it provides a structured outline of the touchpoints in a way that is easy for others to understand and follow.

Additionally, consider the specific context of the MARKET and the target audience for the PRODUCT. Tailor your overview to address the unique needs and preferences of customers in this market, and provide insights and recommendations on how to optimize each touchpoint for maximum customer engagement and satisfaction.

Provide your overview in a well-organized format, using headings or bullet points to clearly identify and describe each touchpoint in the customer journey. You should also provide explanations or examples where relevant to enhance understanding of each touchpoint.

PRODUCT: [INSERT PRODUCT]

MARKET: [INSERT MARKET]

Prompt #3

You are a world-class Market Analyst. Your task is to summarize the customer touchpoints for PRODUCT in MARKET throughout the customer journey. This includes online ads, social media, website visits, customer reviews, product demos, in-store visits, and customer support interactions. You must explain the significance of each touchpoint and how it contributes to the customer experience. Highlight any unique touchpoints relevant to the product and market. Provide a detailed understanding of how each touchpoint influences decision-making and product satisfaction.

PRODUCT: [INSERT PRODUCT]

MARKET: [INSERT MARKET]

Prompt #4

Write a concise summary of the various customer touchpoints in the [FUNNEL] of [COMPANY]. Highlight the key stages in the [JOURNEY] and note the overall customer experience at each touchpoint.

Pro Tips

Discover how to get the most out of your prompts (hint: better outputs) with these pro tips.

Pro Tip #1 - Specific

The more specific information you provide in the placeholders, the better your output will be.

Pro Tip #2 - Follow-Up

Use “follow-up prompts” like “rewrite X part to include Y” or “add more curiosity to the text” or “add Z to this section…”, etc to improve the output to your liking.

Pro Tip #3 - Ask & Adjust

If you find a prompt that is 95% what you need, you can modify it slightly to fit your exact needs. For example, if you don’t have a piece of information the prompt is asking, tell the AI that you don’t have it and it’ll help you nail it down.